POPIA Compliance

POPIA Compliance at SalesPro Hub

SalesPro Hub is committed to protecting your personal information in full compliance with South Africa's Protection of Personal Information Act (POPIA).

Fully POPIA Compliant

SalesPro Hub has implemented comprehensive measures to ensure full compliance with POPIA requirements and protect your personal information.

What is POPIA?

The Protection of Personal Information Act (POPIA) is South Africa's comprehensive data protection law that came into effect on July 1, 2021. POPIA regulates how personal information is collected, processed, stored, and shared.

Protection

Safeguards personal information from misuse

Rights

Grants individuals control over their data

Accountability

Requires organizations to be responsible

Our POPIA Compliance Framework

We've implemented comprehensive measures across all areas of POPIA to ensure your personal information is protected at every level.

Data Protection Principles

We adhere to all eight POPIA data protection principles.

  • Accountability: We take responsibility for data protection compliance
  • Processing Limitation: Data is processed lawfully and minimally
  • Purpose Specification: Clear purposes for all data collection
  • Further Processing Limitation: Data used only for specified purposes
  • Information Quality: We maintain accurate and up-to-date data
  • Openness: Transparent about our data processing activities
  • Security Safeguards: Robust technical and organizational measures
  • Data Subject Participation: Respecting your rights and choices

Data Subject Rights

We protect and facilitate your rights under POPIA.

  • Right to access your personal information
  • Right to correction of inaccurate data
  • Right to deletion of personal information
  • Right to object to data processing
  • Right to data portability
  • Right to restrict processing
  • Right to notification of data breaches
  • Right to lodge complaints with the Information Regulator

Security Measures

Comprehensive safeguards to protect your personal information.

  • End-to-end encryption for data transmission
  • Advanced encryption for data at rest
  • Multi-factor authentication
  • Regular security audits and penetration testing
  • Employee access controls and training
  • Incident response and breach notification procedures
  • Secure data centers within South Africa
  • Regular backup and disaster recovery testing

Documentation & Records

Maintaining comprehensive records as required by POPIA.

  • Processing records for all personal information activities
  • Data impact assessments for high-risk processing
  • Consent records and withdrawal mechanisms
  • Data retention and deletion schedules
  • Third-party processor agreements
  • Employee training and awareness records
  • Security incident logs and reports
  • Regular compliance audit reports

Legal Bases for Processing

We only process your personal information based on valid legal grounds as defined by POPIA.

Consent

Marketing communications and optional features

Example: Newsletter subscriptions, product updates, event invitations

Contract Performance

Providing SalesPro Hub services to you

Example: Account management, billing, customer support, platform access

Legitimate Interest

Platform improvement and security

Example: Analytics, fraud prevention, system optimization

Legal Obligation

Compliance with South African laws

Example: Tax records, financial reporting, regulatory compliance

Your Rights Under POPIA

POPIA grants you specific rights regarding your personal information. Here's how you can exercise these rights with SalesPro Hub.

Access Your Data

Request a copy of all personal information we hold about you.

How to: Submit a data access request via your account settings or contact us directly.

Correct Inaccuracies

Request correction of any inaccurate personal information.

How to: Update your profile information or contact support for assistance.

Delete Your Data

Request deletion of your personal information (subject to legal requirements).

How to: Submit a deletion request through your account or contact our data protection officer.

Object to Processing

Object to certain types of data processing, including marketing.

How to: Adjust your communication preferences or contact us to opt-out.

Data Portability

Receive your data in a structured, machine-readable format.

How to: Use our data export feature or request a data export from support.

Lodge Complaints

File complaints with the Information Regulator if you believe your rights have been violated.

How to: Contact the Information Regulator at inforeg@justice.gov.za or visit their website.

Data Retention and Deletion

Retention Periods

  • Active Account Data: Retained while your account is active
  • Billing Records: 7 years as required by tax law
  • Support Interactions: 2 years for service quality
  • Marketing Data: Until consent is withdrawn

Secure Deletion

  • Automated deletion schedules
  • Cryptographic data destruction
  • Verification of deletion completion
  • Backup and archive purging

Contact Our Data Protection Officer

If you have questions about our POPIA compliance, want to exercise your rights, or need to report a data protection concern, please contact our Data Protection Officer:

Data Protection Officer
privacy@salesrepsoftware.co.za
Postal Address
SalesPro Hub (Pty) Ltd
Attn: Data Protection Officer
Johannesburg, South Africa

Information Regulator Contact

You also have the right to lodge complaints directly with South Africa's Information Regulator:

Email: inforeg@justice.gov.za
Website: www.justice.gov.za/inforeg
Phone: 012 406 4818
POPIA Certified

SalesPro Hub maintains ongoing POPIA compliance through regular audits, staff training, and continuous improvement of our data protection practices.

2021
Compliance Since
100%
Staff Trained
0
Data Breaches