Privacy Policy
How SalesPro Hub collects, uses, and protects your personal information
Last Updated: January 15, 2025
Our Commitment to Your Privacy
At SalesPro Hub, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our sales management platform. We are committed to protecting your privacy in accordance with the Protection of Personal Information Act (POPIA) and other applicable privacy laws.
Contents
Information We Collect
Personal Information
- Name, email address, phone number, and job title
- Company information and business details
- Location data (when using mobile app)
- Usage data and platform interactions
Business Information
- Customer and prospect data you upload
- Sales activities and performance metrics
- Territory and route information
- Commission and payment data
Technical Information
- IP address and device information
- Browser type and operating system
- Cookies and tracking technologies
- Application logs and error reports
How We Use Your Information
Service Provision
- Provide and maintain SalesPro Hub platform services
- Process your transactions and manage accounts
- Deliver customer support and technical assistance
- Send service-related communications
Business Operations
- Improve and optimize our platform
- Develop new features and functionality
- Conduct data analytics and research
- Ensure platform security and prevent fraud
Marketing Communications
- Send relevant product updates and newsletters
- Provide educational content and resources
- Invite you to events and webinars
- Share industry insights and best practices
Information Sharing
We Do Not Sell Your Data
- SalesPro Hub never sells personal information to third parties
- Your business data remains confidential and secure
- We only share information as described in this policy
Limited Sharing Scenarios
- Service providers who help us operate the platform
- Legal compliance when required by law
- Business transfers (with prior notice)
- With your explicit consent
Data Processing Partners
- Cloud hosting providers (South African data centers)
- Payment processing services
- Email and communication platforms
- Analytics and monitoring tools
Data Security
Technical Safeguards
- End-to-end encryption for data transmission
- Advanced encryption for data at rest
- Multi-factor authentication options
- Regular security audits and assessments
Organizational Measures
- Employee privacy and security training
- Strict access controls and permissions
- Data breach response procedures
- Regular backup and disaster recovery
Compliance Standards
- ISO 27001 certified security practices
- POPIA (Protection of Personal Information Act) compliance
- GDPR alignment for international clients
- Industry-standard security frameworks
Your Privacy Rights
Access and Control
- Right to access your personal information
- Right to correct inaccurate data
- Right to delete your account and data
- Right to data portability
Communication Preferences
- Opt-out of marketing communications
- Choose preferred communication channels
- Control notification settings
- Manage consent preferences
South African Rights (POPIA)
- Right to object to data processing
- Right to restrict processing
- Right to lodge complaints with the Information Regulator
- Right to receive information in preferred language
Data Retention
We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specific retention periods include:
- Account Data: Retained while your account is active and for 3 years after closure
- Transaction Records: 7 years as required by South African law
- Marketing Data: Until you unsubscribe or 2 years of inactivity
- Support Logs: 2 years from the date of interaction
International Data Transfers
SalesPro Hub primarily stores and processes data within South Africa. When we transfer data internationally, we ensure appropriate safeguards are in place:
Primary Data Storage
South African data centers with local data residency
Backup Locations
GDPR-compliant regions with adequacy decisions
Children's Privacy
SalesPro Hub is a business platform intended for professional use. We do not knowingly collect personal information from individuals under 18 years of age. If you believe we have inadvertently collected such information, please contact us immediately.
Contact Us About Privacy
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact our Data Protection Officer:
Changes to This Policy
We may update this Privacy Policy from time to time. When we make changes, we will:
- Update the "Last Updated" date at the top of this policy
- Notify you via email for material changes
- Post notifications on our platform
Your continued use of SalesPro Hub after any changes indicates your acceptance of the updated Privacy Policy.