Privacy Policy
How SalesPro Hub collects, uses, and protects your personal information
Last Updated: August 7, 2026
Our Commitment to Your Privacy
At SalesPro Hub, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our sales management platform. We design and operate controls intended to support obligations under the Protection of Personal Information Act (POPIA) and other applicable privacy laws. Lawful processing depends on the relevant role, purpose, configuration, contracts, and operating practices.
Contents
Information We Collect
Personal Information
- Name, email address, phone number, and job title
- Company information and business details
- Location data (when using mobile app)
- Usage data and platform interactions
Business Information
- Customer and prospect data you upload
- Sales activities and performance metrics
- Territory and route information
- Commission and payment data
Technical Information
- IP address and device information
- Browser type and operating system
- Cookies and tracking technologies
- Application logs and error reports
How We Use Your Information
Service Provision
- Provide and maintain SalesPro Hub platform services
- Process your transactions and manage accounts
- Deliver customer support and technical assistance
- Send service-related communications
Business Operations
- Improve and optimize our platform
- Develop new features and functionality
- Conduct data analytics and research
- Ensure platform security and prevent fraud
Marketing Communications
- Send relevant product updates and newsletters
- Provide educational content and resources
- Invite you to events and webinars
- Share industry insights and best practices
Information Sharing
We Do Not Sell Your Data
- SalesPro Hub never sells personal information to third parties
- Your business data remains confidential and secure
- We only share information as described in this policy
Limited Sharing Scenarios
- Service providers who help us operate the platform
- Legal compliance when required by law
- Business transfers (with prior notice)
- With your explicit consent
Data Processing Partners
- Cloud hosting and infrastructure providers
- Payment processing services
- Email and communication platforms
- Analytics and monitoring tools
Data Security
Technical Safeguards
- HTTPS/TLS for production data transmission
- Application encryption for selected sensitive fields and secrets
- Identity-scoped encryption for sensitive mobile offline records
- Multi-factor authentication options and role-based access
Organizational Measures
- Access controls and permission boundaries
- Security-compromise administration and response procedures
- Backup automation and recovery-readiness work
- Security, privacy, and retention governance under development
Assurance Boundary
- Product controls can support POPIA-aligned processes but do not certify compliance
- SOC 2 examination and ISO/IEC 27001 certification have not yet been completed
- Customer configuration and lawful use remain part of each customer’s responsibility
- Current hosting, subprocessors, locations, and safeguards are confirmed during procurement
Your Privacy Rights
Access and Control
- Right to access your personal information
- Right to correct inaccurate data
- Right to request deletion or destruction where legally applicable
- Right to request information about records and processing
Communication Preferences
- Opt-out of marketing communications
- Choose preferred communication channels
- Control notification settings
- Manage consent preferences
South African Rights (POPIA)
- Right to object to data processing
- Right to request correction or deletion of qualifying information
- Right to lodge complaints with the Information Regulator
- Right to withdraw consent where consent is the processing basis
Data Retention
We retain personal information only while it is needed for the stated purpose, subject to legal, contractual, dispute, security, and legitimate operational requirements. The applicable period depends on the record class and the approved retention schedule:
- Account Data: Retained while needed to provide the service, administer closure, and meet applicable obligations
- Transaction Records: Retained for the period required by the applicable accounting, tax, contractual, or dispute obligation
- Marketing Data: Retained until consent is withdrawn, an objection applies, the purpose expires, or a lawful suppression record is required
- Support and Security Records: Retained according to the approved support, security, audit, legal-hold, and evidence schedule
International Data Transfers
SalesPro Hub may use providers or subprocessors in more than one country. Before relying on a particular residency or transfer requirement, request the current environment and subprocessor statement. Cross-border processing is assessed against the purpose, contract, destination, safeguards, and applicable legal requirements.
Primary Data Storage
Confirmed for the contracted production environment rather than assumed from this general policy
Backup Locations
Documented with the current provider, region, access, encryption, retention, and transfer safeguards
Children's Privacy
SalesPro Hub is a business platform intended for professional use. We do not knowingly collect personal information from individuals under 18 years of age. If you believe we have inadvertently collected such information, please contact us immediately.
Contact Us About Privacy
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact our Data Protection Officer:
Changes to This Policy
We may update this Privacy Policy from time to time. When we make changes, we will:
- Update the "Last Updated" date at the top of this policy
- Notify you via email for material changes
- Post notifications on our platform
Your continued use of SalesPro Hub after any changes indicates your acceptance of the updated Privacy Policy.