6+ Jobs Available
Customer Service Representative Jobs in Cape Town
Cape Town, Western Cape
+16% annually growth
Very High demand
Market Overview
Cape Town's status as Africa's top BPO destination attracts international customer service operations with competitive salaries.
Market Demand
Very High
Annual Growth
+16% annually
Competition
Very High
Requirements
Education
Grade 12/Matric certificate
Experience
0-2 years (entry-level positions available)
Skills Required
- ✓Bilingual communication (English/Afrikaans advantage)
- ✓CRM software proficiency
- ✓Email and chat support
- ✓Time management
- ✓Product knowledge retention
- ✓Customer satisfaction focus
Must Have
- ✓Clear accent and articulation
- ✓Computer literacy
- ✓Reliable internet (for remote roles)
- ✓Shift flexibility
Helpful Certifications
- ✓Customer Service Professional
- ✓Technical Support Certification
- ✓Quality Monitoring Certification
- ✓Contact Center Skills
Benefits & Compensation
Base Salary
R6,500 - R12,000
per monthly
Commission
Night shift differentials and incentives
Career Progression
1
CSR Agent
2
Customer Service Representative
3
Senior Support Agent
4
Technical Support Specialist
5
Team Leader
6
Customer Experience Manager
Major Employers in Cape Town
Amazon Web Services Support
Booking.com Customer Service
Teleperformance
Capita
Woolworths Customer Care
Old Mutual
Sanlam
Outsourced BPO companies
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