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Customer Service Representative Jobs in Johannesburg
Johannesburg, Gauteng
+15% annually growth
Very High demand
Market Overview
Johannesburg's business hub status and BPO industry growth create abundant entry-level and experienced customer service opportunities.
Market Demand
Very High
Annual Growth
+15% annually
Competition
High
Requirements
Education
Matric/Grade 12 essential
Experience
0-2 years customer service experience
Skills Required
- ✓Excellent verbal and written communication
- ✓Active listening and empathy
- ✓Problem-solving abilities
- ✓Computer literacy and typing speed (35+ wpm)
- ✓Multi-tasking capabilities
- ✓Conflict resolution
Must Have
- ✓Clear communication in English
- ✓Professional phone etiquette
- ✓Patience and positive attitude
- ✓Reliable attendance
Helpful Certifications
- ✓Customer Service Excellence Certificate
- ✓COPC Customer Service Standard
- ✓Contact Center Management Certification
- ✓NQF Level 4 Customer Service
Benefits & Compensation
Base Salary
R6,000 - R11,000
per monthly
Commission
Shift allowances and performance bonuses
Career Progression
1
Customer Service Representative
2
Senior CSR
3
Team Leader
4
Quality Assurance Specialist
5
Call Center Manager
6
Operations Manager
Major Employers in Johannesburg
Telkom
Vodacom Customer Care
MTN
Discovery Health
Standard Bank Contact Center
Amazon Customer Service
Woolworths
Outsourced call centers (Merchants, Telkom Contact Center)
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