6+ Jobs Available
Customer Service Representative Jobs in Durban
Durban, KwaZulu-Natal
+13% annually growth
High demand
Market Overview
Durban's growing BPO sector and financial services hub create consistent customer service opportunities with career progression.
Market Demand
High
Annual Growth
+13% annually
Competition
Moderate to High
Requirements
Education
Matric certificate required
Experience
0-2 years customer service
Skills Required
- ✓Multilingual abilities (Zulu/English advantage)
- ✓Telephonic etiquette
- ✓Complaint handling
- ✓Data capture accuracy
- ✓Up-selling and cross-selling
- ✓Service recovery
Must Have
- ✓Clear communication skills
- ✓Basic computer knowledge
- ✓Professional attitude
- ✓Reliable transport or proximity to work
Helpful Certifications
- ✓Customer Care Certificate
- ✓Sales and Service Certification
- ✓Communication Skills Training
- ✓Complaint Management Course
Benefits & Compensation
Base Salary
R5,500 - R10,000
per monthly
Commission
Incentives and shift allowances
Career Progression
1
Customer Service Agent
2
Customer Service Representative
3
Subject Matter Expert
4
Quality Analyst
5
Supervisor
6
Operations Manager
Major Employers in Durban
Vodacom4U
Cell C Customer Care
Standard Bank Service Center
FNB Contact Center
Old Mutual
Merchants Contact Center
Amazon Customer Service
Local BPO providers
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